Effective Date: July 1st, 2025
Last Updated: April 2, 2026
Data Privacy Manager: François Beaudry, President ([email protected])
VIA Communication (“we,” “us,” or “our”) maintains a strict policy regarding your mobile privacy. We do not share, sell, rent, or trade customer opt-in information—including phone numbers and consent records—with any affiliates, partners, or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent information are kept strictly confidential and are used solely to facilitate the communications you have explicitly requested.
Service: Refers to the website https://viacommunication.com/ and all associated digital platforms, tools, and communication channels operated by VIA Communication.
Personal Data: Any information relating to a living individual who can be identified from those data, or from those data combined with other information in our possession.
Usage Data: Information collected automatically, generated either by the use of the Service or by the Service infrastructure itself (for example, the duration of a page visit or technical diagnostic data).
Cookies: Small text files stored on your device (computer or mobile) that allow us to recognize your browser and capture certain information to improve your user experience.
We collect several types of information to provide, maintain, and improve our Service, ensuring a personalized and efficient experience for our clients.
Types of Data Collected:
Identifiable Personal Information: This includes your full name, primary email address, mobile phone number, and physical or billing address. We also maintain detailed records of your opt-in status, including timestamps and the specific method of consent for SMS and email channels.
Technical Usage Data: When you visit our Site, we may collect your IP address, browser type and version, the specific pages you visit, the date and time of your access, and unique device identifiers to help us diagnose technical issues.
Tracking & Cookies: We utilize Session Cookies (to operate our Service), Preference Cookies (to remember your settings), and Security Cookies (to protect your data and verify identity).
By opting into our SMS services, you agree to receive text messages related to our professional services. These may include, but are not limited to, project milestone updates, appointment reminders, customer support responses, and essential account notifications.
Verified Opt-In: You will only receive SMS communications if you have explicitly provided consent via our web forms, specifically by checking a dedicated box that clearly outlines the purpose of the messages.
User Control (Opt-Out): You retain full control over your communication preferences. You can cancel SMS notifications at any time by replying “STOP” to any message you receive. Following this, you will receive a final confirmation message and no further texts will be sent.
Data Protection & Integrity: We implement high-level safeguards to ensure your mobile data is never used for unsolicited marketing. While we may share data with trusted subcontractors who provide essential support services (such as customer service platforms), these parties are contractually bound to maintain the same strict confidentiality standards outlined in this policy.
To better understand our audience and refine our service offerings, we use specialized third-party tools:
Google Analytics: This service tracks and reports website traffic, allowing us to see how users interact with our content. Google may use this data to personalize ads within its own advertising network. You can opt out by installing the Google Analytics Opt-out browser add-on.
Behavioral Remarketing: We use Google Ads (AdWords) to display relevant advertisements to you on third-party websites after you have visited our Service. This process uses cookies to optimize ad delivery based on your past engagement with our Site. You can manage these settings through the Google Ads Settings page.
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your province or country, where data protection laws may differ. By using our Service and submitting your information, you consent to this transfer and processing within Canada.
The security of your data is a top priority. We implement robust, commercially acceptable security measures—including data encryption, secure access controls, and regular system audits—to protect your information from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.
VIA Communication may disclose your Personal Data in good faith if such action is deemed necessary to:
Our Service is designed for a professional audience and is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If we become aware that a minor has provided us with Personal Data without parental consent, we will take immediate steps to remove that information from our servers.
You have the right to access, update, or request the deletion of the personal information we hold about you. You may also withdraw your consent for data processing at any time. To exercise these rights, or if you have questions regarding the handling of your data, please contact our Data Privacy Manager.
For any inquiries, requests, or concerns relating to this Privacy Policy, please reach out to us:
VIA Communication
Attention: François Beaudry, President
Email: [email protected]
Website Contact: https://viacommunication.com/contact/
